2014 Summer Workshop

IACRAO Support Staff Professional Development Summer Workshop

Please start to make plans to send support staff to the Summer Workshop scheduled for Friday, June 20 at the beautiful Allison Mansion at Riverdale on the campus of Marian University.  What a great way to say “thank you” to those who keep our offices running each and every day than to send them off for a day of camaraderie and development with others who “understand.”  The theme for this years’ workshop is “Bringing Customer Service Back to the Future.” We will discuss how students in what is commonly referred to as “Generation Z” will force us to re-think how we provide service, interact, and communicate with them.  We will look at the generational difference among our own staff and how that can impact the service we provide students. The workshop will include a back yard BBQ style lunch (weather permitting) and there will be plenty of time to network with colleagues from other Indiana institutions.

Take a look at the picture below of the beautiful Marian University campus in the summer and then make plans for support staff to attend the summer workshop, specifically designed for those hard workers who continually make our offices “run” each day. We plan to make this an enjoyable learning experience for all who attend. More information and detail as we get closer to the conference date.

Allison Mansion at Riverdale
Marian University campus
June 20, 2014